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Adult Social Care in Havering – why wouldn’t you?

Havering borough is experiencing an exciting period of significant change.  Adult Social Care in Havering is playing its part in responding to both the changes the borough is experiencing but also the challenges it brings.

We look after around 7000 vulnerable residents in a given year and that number is set to rise. The challenges for Adult Social Care continue to be played out at a national level, including the growing older population and budget pressures and Havering is no different!

What we are proud of is that we are facing these challenges head on, and are not standing still, so that we can be sure that we continue to support our residents to be as independent as possible, but providing support services when they are absolutely needed.

Our ambitions are high.  It’s easy to talk about things like transformation, modernisation and demand management, but the time for talk is over – and Havering Adult Social Care is getting on with it.  If you are ready for big things, then Havering is ready for you

Our staff are a mixture of qualified social workers and occupational therapists, but also care assessors and occupational therapy assistants, as well as day centre social care professionals, supported by an administrative hub.  We pride ourselves on working together to keep the wheels of the service turning! No matter what the role in Havering Adult Social Care, staff are valued and supported.

For us, the key is ensuring that vulnerable adults, whether through disability or starting and older adults have access to the highest quality services when they need it. It is our priority that all adults in Havering lead independent, happy and fulfilling lives, in all parts of the borough.

We have already achieved so much but have high ambitions to continue improving the service we provide to our community. To achieve this, we are looking for a number of equally ambitious and driven social work professionals to help us drive the service forward.

If you’re looking to take a big step forward in your social work career, in a service that places great value on your personal and professional development, then Havering is the place for you

A Message from the Director of Adult Social Care

‘I am the Director of Adult Social Care for Havering Council in East London right on the border with Essex.  I am proud to lead a team that takes seriously our responsibilities for ensuring the most vulnerable adults in our community, and their carers, are safeguarded and provided with support to meet their essential needs.

Havering is a great place to work.  I’ve worked in Havering for over five years now, and have an amazing team of managers and staff that work hard and embrace innovation to make sure we get the best possible outcomes for the residents we work with.  It’s not always easy, but our approach to practice and our learning culture, means that challenges are taken as opportunities to work differently.

And we don’t just focus on Havering.  We work collaboratively with our neighbouring boroughs and with NHS partners as part of the Barking Havering & Redbridge Integrated Care Partnership and are well on the way to moving into an Integrated Care System.

Voted as England’s fourth most productive council for our work with older people in a recent iMPOWER report I am very proud of the changes we have made to practice here in Havering.

Our strengths based approach – our Better Living model – is our flagship innovation, as well as our redesigned and integrated locality working, providing a more joined up service with stronger inter professional and multi-agency relationships.  We are truly embedding this way of thinking and working into everything we do.

Across both Children’s Services and Adult Social Care we are also proud to have our Social Care Academy, supporting the development of all staff in our services, including developing our apprenticeship offer for staff, whether that be becoming a qualified social worker or occupational therapist or other qualifications to support the development of whatever your career is.

Whether you are a social worker, an occupational therapist, a care assessor or occupational therapy assistant – or want to be – think Havering and apply now! Adult social care in Havering is also often on the lookout for talented people to support us in our joint commissioning unit and business management, including supporting direct payments, brokerage, managing complaints and those with a good eye for finance and accounting. Bookmark this page and visit us often for the latest jobs and roles available! Or follow me on Twitter: @DASSHavering

Our Council’s vision is all about embracing the best of what Havering has to offer.  In Adult Social Care our priority is to support families and communities to look after themselves and each other, and ensure the right support is there when residents need it.  There is no doubt Adult Social Care has a big part to play in delivering our corporate plan, so check us out – come and be a part of the team.

Who We Are

About The Council

Havering is currently undergoing significant change that will see the face of the borough transformed. We are London’s next big opportunity and have a vision for ‘Making a Greater London’.

With new housing and leisure developments, expanding transport links such as Crossrail, and other large-scale regeneration programmes, Havering is being put firmly on the map and attracting new residents, businesses and visitors.Spearheaded by the impending introduction of the Crossrail, we’re experiencing a time of momentous growth. Our agenda is focused around Havering’s communities, places, opportunities and connections. With our developing culture and leisure offer, quick links into London, high quality homes, extensive town centre regeneration programmes and our award-winning parks and open spaces, we want Havering to be the next great place to live, work and visit in London.

Our social care services are no different. We have high expectations for our service, and that translates into expecting nothing but the best for our residents. Adult Social Care is proud of its workforce, and what we do,  We have filled each team with dedicated professionals who work with empathy, sensitivity and determination – placing the needs of the service user at the centre of everything we do.

Needless to say, we take a huge amount of pride in the work that we do. The standards that we hold so dear can only be upheld by the very best people – those with drive, determination and ambition. If this sounds like you, we have no doubt that you’ll fit in well here.

What People Say

Working for Havering has provided a great platform for me to further develop my practice as a social worker. Support received increases confidence allowing room to explore strengths and areas of development to reach my full potential.

Sirita Smith

If you are looking to work for the local authority who truly cares for their employee’s wellbeing and helps them to achieve their long term career goals then “Havering” is the only place to be.

Narinder Paik

I have worked for Havering for 25 years now, starting as a carer, then progressing. I was lucky enough for Havering to support me through the Social Work Degree.

Each team  I have worked in has always been very supportive and understanding and each manager has been encouraging to improve my knowledge. They will also try and support you if you have caring obligations. A good place to work.

Lynne Guilfoyle

I like working for Havering. I feel well supported by my managers and the team as a whole. I have benefited and been supported to successfully complete the ASYE and other training, and am looking forward to further post qualifying development opportunities.

Katrina Cook
About You

Who We Are Looking For

We pride ourselves on being a service that welcomes innovation to improve services to our community and the care and support they receive. We require people in our workforce who have a flexible, open minded attitude and are able to embrace and champion new ways of working.

We place a huge emphasis on personalised care and strengths based approaches that promote independence. We strive to find ways to support our social workers to spend more face to face time with the community we serve and less time completing paperwork, thereby promoting the kind of social work practice that is good for our residents and good for our staff, and that delivers more creative interventions.

Therefore, we are looking for people who work with passion and drive to achieve positive, sustainable results for the people of Havering.

The London Borough of Havering believes in providing a supportive and nurturing environment for social care staff to consolidate and develop their learning, whilst providing a platform for on-going career progression. We are a borough that values and invests in our workforce in order to deliver better outcomes to our community.

Does this resonate with you? If so, we look forward to receiving your application!


We value training and development here at Havering, for all adult social care professionals, whether that be social work, occupational therapy, care assessor, OT assistant, or day opportunities support worker.

Those that join us do so safe in the knowledge that they will learn new skills, progress in their careers and further establish themselves as outstanding professionals.

We have set out a clear aim to become a centre for social work learning and excellence, an authority that is recognised as the ‘go-to teaching borough in east London’, if not the entire capital.

The launch of our social work academy will play a key role in the development of social work professionals at all levels. Whether it’s taking recent graduates through their ASYE year or guiding new leaders into their first management roles, our academy will provide comprehensive and effective training for everyone throughout our Adults Services.

Our Children’s Service has also received additional funding from the Department for Education (DfE) as an innovation grant to further support our innovative approach to learning and development.  Adult Social Care is working closely with Children’s Services around the innovation work and making the most of opportunities around learning and working together

Our ability to grow people from within and develop already talented professionals is what makes us special. This is why we continue to put significant investment into training and learning, supporting the continuous professional development of our staff.

If you are looking to develop your own knowledge and skills then Havering could be just the place for you.

Our Offer

At Havering, we are only looking for the best – the commitment we have made to our residents requires dedication, hard work and the upmost professionalism.

In recognition of the weight of our expectations, we have put together a fantastic benefits package.

Not only do we offer highly competitive salaries but we also offer some fantastic benefits.

We provide access to comprehensive training programmes to support professional development and career progression.

We are also able to sponsor non-European Economic Area migrants looking to train and work in the UK – providing the role is on the skills shortage occupation list.


Annual Leave

Generous annual leave entitlement


We participate in the Cycle To Work scheme

Car Pooling

We run a Car Pool Scheme


We offer reduced gym membership


We offer childcare vouchers


Get discounts on adult education courses

Car Loan

We offer a Car Loan Scheme


Local government pension scheme

What We Do


Better Living: 3 Steps Forward

Our Better Living Model in Havering is set for Empowerment, Personalisation and Independence with our residents.

Better Living approach in Havering is set to work with people to identify their strengths and their interest to enable to empower them to live their lives as independent as possible.

Better Living’ is an exciting and positive move forward for Adult Social Care in Havering. This strengths based approach focuses on supporting clients  in living  independent lives, maximising  available resources within the family and wider community, thereby offering traditional support packages only after all other options have been explored. This model is in the true spirit of promoting independence, whereby we encourage our residents to live, wherever possible, free from any external influence and control.

The Better Living model in Havering is designed to improve relationships between social care professionals and those in need of support, whilst also developing better connections with our community partners. Better Living sets out a graded process of three conversations that are tailored to emphasis strengths, whilst also identifying and meeting the individual’s needs, hopefully, in more creative and resourceful ways.

The Better Living model 3 Conversations is graded in 3 stages

Conversation 1 – How can you connect people to things that will help them get on with their life based other assets ,strengths and that of their family and neighbours, what do they want and what can you as the professional do to connect them to do in the community ,could you    be sign posting, giving advice and passing onto other agencies .

Conversation 2 – This is when people are at risk, what needs to change to make them feel safe and regain control? How do I help to make this happen/what offers do I have at my disposal, sign posting to  the community, how can I pull this together in an emergency plan and stick with them like glue. Remember whatever you put in to support the client in a crisis only plan short term and will need to reviewed.

Conversation 3 – Is for longer term support , but again keep considering what is available in the community ,what resources are around etc. How can we empower that individual to regain their independence.


On the ground key to the delivery of our accountable care system is our Locality working, and we have co-located our social care assessment teams with community health services already.  We are gearing up now to expand the model.

Our Havering Localities model is based upon the key principle of organisations working together to manage common resources to improve the health and wellbeing of a geographically defined population of circa 80,000. This proposal builds upon the current locality model which has seen the community adult social care staff integrated with community health staff in 4 locations across the borough. Our ongoing health and social care system wide programme of work will expand the current model to include other key services such as housing, pharmacy, voluntary sector, employment and welfare presenting as more joined up service with stronger inter professional and multi agency relationships.

The proposed model is designed to radically alter the way that residents access health and wellbeing services across Barking & Dagenham, Havering and Redbridge. Prevention will be the bedrock of the model, with a focus on early intervention and support at the point where it is the most beneficial to individual, family or community.

Integrated rehabilitation and reablement

The Havering Reablement service is currently provided by the North East London Foundation Trust (NELFT) and was commissioned to be fully integrated with their Rehabilitation service to provide a more coordinated streamlined approach to recovery. NELFT are commissioned to deliver joint assessments, care planning and MDTs and coordinate visits to ensure the services work in partnership to achieve the best possible outcomes for the service users.

Building on the progress with the rehab and reablement service, further changes to the intermediate care pathway are required to ensure all services are appropriately integrated to further reduce duplication and fragmentation in the system. The Intermediate Care programme for 17/18 is focused on the design and implementation of a full intermediate care tier including services across health care, social care and the voluntary sector.

Accountable Care System

We work closely with our health and social care colleagues in Barking and Dagenham and Redbridge, including being selected as an accountable care system pilot area in December 2015. The last couple of years has seen us work tirelessly to deliver our vision – in a complex system, including working across North East London on the sustainability and transformation plan.

We are currently  developing for an Accountable Care System which would make best use of the resources available to us, and improve outcomes for local people.  The fundamental principle of an ACS model is one where commissioners set out a suite of outcomes for the collective providers to deliver against; there is much less detailed specification of service by the commissioner and this will enable the providers to build a service that is freer to be flexible and adaptive to changing conditions.

One of the key principles for an accountable care system to work is how providers (hospitals, GP’s, social care providers and our team) work together.  A provider alliance has been established and will be given freedom within the overall financial envelope to ensure that efficiencies can be made which free up resources to invest in further, ideally more preventative, services. Three pilot areas will test the principles of the new provider framework, initially in shadow form. The three areas are the Intermediate Care pathway, Special Education Needs  services and the diabetes pathway.

Home First

Havering is implementing a ‘Homefirst’ model of discharge with Barking & Dagenham and Redbridge health and social care partners. Homefirst  sets the principle that no long term decisions are made whilst someone is in an acute setting. Patients are assessed for suitability to discharge as soon as they are medically stable and an assessment of need is completed in their home environment instead of whilst they are in an acute bed.

Havering Adult Social Care has supported this implementation by commissioning the new Integrated Reablement service (mentioned above) to support this model of discharge and assess service users in their own home within 24 hours to determine the level of care required for the recovery period. Having Adult Social Care is also working in partnership with the Barking Havering and Redbridge NHS Hospital Trust’s acute therapy teams to revise referral pathways to remove duplication and ensure a more streamlined approach.

Meet The Teams

Adult Social Care Teams

Havering Adult Social Care works with anyone aged 18 years old or over, who has care and support needs.

We provide a wide range of support, including information, advice, guidance and sign posting, as well as, frontline assessment and social work/occupational therapy services.

We have a specialist Front Door service that works with residents the first time they come in to contact with adult social care. From early 2018, our Front Door will work very differently with residents, providing a more responsive service designed to support residents with short term interventions and do it quickly, so that residents know what they can expect in the short and long term from us.  It won’t just about providing information and advice or passing the ‘case’ through to an assessment team for further work.  It will be about getting it right first time – and working positively with our residents about their own abilities (instead of their deficits), and focussing on their family, social and community networks (instead of being assessed for a service). This doesn’t mean people who needs support won’t get it, it’s about thinking differently with residents the kind of support they get from not only us, but their families and communities.

Our Integrated Locality Teams

How many times do the same questions get asked of residents who come into contact with a social care worker or a community health worker? From the most simple of questions such as date of birth and address, right through to what residents can and can’t do for themselves. Year after year residents in Havering and elsewhere talk about the frustration of having to repeat their story over and over again and ask themselves, do we not talk to each other?!

We’ve not cracked this chestnut completely yet, but we’ve definitely started the journey! We have integrated health and social care teams based in four health centres across the borough. Working closely with community health services means that we are able to provide a more holistic, joined up approach in our work with residents that ensures better care, helps to minimise risks and improves the experience of individuals.

Our Community Learning Disability Team (CLDT)

The Community Learning Disability Team (CLDT) is a joint health and social services professionals. The team is made up of London Borough of Havering (LBH) and North East London Foundation Trust (NELFT) staffs. The team offers a service to adults aged 18 and over who may need help and support as a result of their learning disability. This may include people who also have additional needs, such as physical disabilities, mental health problems, challenging behaviour, sensory disabilities, autism, epilepsy etc.

The Team has the following specialist services; Community Nursing, Occupational Therapy, Physiotherapy, Psychiatry, Psychology, Social Work, Behaviour Specialists and Speech and Language Therapy. The team aims to provide high quality specialist services to ensure that people with learning disabilities are valued and accepted, afforded dignity and respect and have equality of rights and responsibilities with other members of society.

Our objectives relate directly to the things that people with learning disabilities have told us matter and the aspects of their lives where they need support; good information,help to speak up and be heard, help with life planning and making decisions, a place to live and support in daily living, enough money and help to manage it, learning, employment, everyday activities and social and leisure activities, keeping safe and feeling safe, keeping as healthy as possible, support for family and carers.

The team will work in partnership with service users, carers and statutory and non-statutory agencies in order to ensure the highest standards are maintained and the service evolves to meet their complex needs. The Team will work with mainstream services so that they are accessible to people with learning disabilities.

Our Joint Assessment & Discharge Service

The JAD Service is made up of qualified social workers, nurses, occupational therapists and administrators. The Service brings together teams from Barking, Havering and Redbridge University Trust, North East London Foundation Trust, London Borough of Barking & Dagenham and London Borough of Havering. The Service is responsible for the safe and timely discharges of adults with health or social needs in Hospital. The JAD Service operates a seven-day working pattern.

Based in our local acute hospitals (Queens and King George, part of Barking Havering and Redbridge University Hospitals NHS Trust), is our multidisciplinary, multiagency Joint Assessment & Discharge Team. Our team has staff from Havering, the London Borough of Barking & Dagenham, our community health provider (North East London Foundation NHS Trust) and the hospital trust itself. It’s a busy environment, there is no doubt of that, but the social workers and nurses that sit within the team, work with residents across Havering and Barking & Dagenham who need support to get out of hospital.

The JAD Service works in partnerships with allied health professionals and our integrated approach means we are best placed to support the complex needs of adults with health and social care needs. Social Workers are expected to complete strengths based assessments under the Care Act 2014. Experience of completing Mental Capacity Assessment is an essential requirement as well as previous experience of multi-disciplinary working.

Each case has to be managed carefully using strong professional judgement and in a proactive and tenacious way in order to take responsibility for efficiently enabling patients discharge.

Social care is vital to the successful and safe discharge of people back to their own home. Supporting people with the right care and information at the right time can help prevent future need, enable independence and promote positive wellbeing that will empower people to live the lives they want to.

Sensory Service

What is it like to have a sensory disability – whether than be from birth or due to disease or trauma – and how can we support people to maintain or regain their independence when they have a visual and/or hearing loss that affects their day to day life?

Our Sensory Team supports individuals to find solutions to challenges being faced and offers tailored information, advice and guidance. We can support with: specialist training, such as mobility and orienteering training or hearing aid management training; assistive equipment, to help individuals make the most of residual sight or hearing such as a TV listener or specialist lighting; minor adaptations around the home, such as tactile markings on the cooker or use of contrasting colours around light switches.

The Sensory Team prides itself on really listening to individuals about their strengths and aspirations as well as areas they might need support with.  Our service wants people to be as independent as they possibly can.

Day opportunities

Most everyone likes to be involved in things that bring them together with other people, be that school, work, or socialising with friends. Why would having a disability or getting older mean that you or I are any different?

Where it fits the bill, we either commission or offer a range of activities for our residents.  An individual may be supported to access volunteering, leisure or work-related opportunities, education classes, college and other activities connecting residents with friends and family

In addition, we offer day opportunities located within specialist centres and community based activity programmes designed for each individual depending on their interests. Our internally offered day opportunity services are available for people according to their assessed support needs and are for those residents whose care and support needs (including providing their informal carers with a break) are particularly high

The best support money can buy

What would you want if you needed or started to need help to manage your house, or indeed yourself? You’d probably want support from people you can get to know and start to trust. You’d probably want services of a high quality, from friendly and committed staff, who treated you like, well, a human being.

In Havering we don’t provide services directly anymore (other than some day opportunities), so we continue to put a huge amount of effort in ensuring that services commissioned for our residents strive for and maintain quality.  Whether it be home care, residential or nursing care, or availability of services to buy via a direct payment, we work continuously with our Joint Commissioning Unit to make sure where it is needed, we have the right care at the right time for our residents.

Front door team

The Havering Access Team is an integrated team consisting of social care, occupational staff and contact workers. The team functions as the  first point of access for service users and their carers who has care needs or are in  need of care or support in the community or residential care. The focus of HAT is to respond to the needs of service users using 3 part conversations ( part of the better living model initiative) to  address any urgent or presenting care needs to prevent/reduce risks and prevent them being dependent on social care support and help them to achieve their desired or assessed outcome(s).

Initial calls are undertaken by contact worker(s)/customer advisors who hold meaningful conversation(s)  with the service users by using conversation part 1  to establish service users strengths and capabilities and direct service users to resources/ support networks in the community. If there is need for crisis intervention, the contact workers would escalate the conversation to part 2 for senior staff to  pass over the case to a front line work to initiate conversation part two and provide short term services ( such as reablement).  Any long-term care services/support would be transferred over to one of the adult community services ( depending on service users locality) to assess ongoing care and support needs.

The Business Support Service

The Business Support Service is 22 Business Support Officers and Business Support Assistants who fulfil many roles throughout the service. The model of working provides fluidity and flexibility providing administrative, organisational and strategic support throughout all of the social care teams relieving the admin burden on practitioners.

Good social work, as is widely recognised, is made possible by the appropriate conditions to do the work in. The Business Support Service work hard to support social care teams to ensure they are able to get out there and do what they do best.


The Safeguarding Adult Team is the single point of access for all safeguarding referrals. This team is part of a Multi-Agency Safeguarding Hub (MASH) responsible for making high quality Safeguarding Enquiries around adults at risk and/or potential institutional abuse.

The team is responsible for processing all safeguarding enquiries for in the most complex cases, helping in the prevention of vulnerable adults being abused

This team are also responsible for providing safeguarding advice to the public, partners and leads on the development of strategies to prevent abuse.


The DoLs team is responsible for providing protection for vulnerable people who are accommodated in hospital or a care home in circumstances that amount to deprivation of their liberty.

This team undertakes Deprivation of Liberty Best Interest Assessment and co-ordinates, processes and promotes the DoLs procedures in line with the Mental Capacity Act 2005.

Living Here

Standing as one of the largest boroughs in London, Havering has so much to offer residents, workers and visitors alike.

Our largest town, Romford, has become an increasingly popular destination but you’ll find affordable housing, great schools, stunning nature and thriving culture throughout the borough.

Significant development is changing the face of Havering for the better but our unique character will be retained throughout.

There is so much to discover here, but don’t just take our word for it. Find out for yourself.

Getting Around Havering

Havering has never been better connected – both within the borough and with our neighbours and the rest of the country.

We have always had fantastic connections through our bus and train services and as we continue to grow, we will continuously look at ways that these can be expanded.

The highly anticipated Cross Rail system is set to revolutionise the way that our residents can travel in and out of central London.

Our fantastic road system not only makes getting around the borough incredibly easy but also provides simple access to the nearby motorways.

Whichever way you get around, you’ll find travel in Havering to be as easy as can be.

Getting Around Havering

Apply Now

If you have any queries and would like to contact us, please email socialrecruit@havering.gov.uk

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