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Adult Social Care in Havering – why wouldn’t you?

Havering borough is experiencing an exciting period of significant change.  Adult Social Care in Havering is playing its part in responding to both the changes the borough is experiencing but also the challenges it brings.

We look after around 7000 vulnerable residents in a given year and that number is set to rise. The challenges for Adult Social Care continue to be played out at a national level, including the growing older population and budget pressures and Havering is no different!

What we are proud of is that we are facing these challenges head on, and are not standing still, so that we can be sure that we continue to support our residents to be as independent as possible, but providing support services when they are absolutely needed.

Our ambitions are high.  It’s easy to talk about things like transformation, modernisation and demand management, but the time for talk is over – and Havering Adult Social Care is getting on with it.  If you are ready for big things, then Havering is ready for you

Our staff are a mixture of qualified social workers and occupational therapists, but also care assessors and occupational therapy assistants, as well as day centre social care professionals, supported by an administrative hub.  We pride ourselves on working together to keep the wheels of the service turning! No matter what the role in Havering Adult Social Care, staff are valued and supported.

For us, the key is ensuring that vulnerable adults, whether through disability or starting and older adults have access to the highest quality services when they need it. It is our priority that all adults in Havering lead independent, happy and fulfilling lives, in all parts of the borough.

We have already achieved so much but have high ambitions to continue improving the service we provide to our community. To achieve this, we are looking for a number of equally ambitious and driven social work professionals to help us drive the service forward.

If you’re looking to take a big step forward in your social work career, in a service that places great value on your personal and professional development, then Havering is the place for you

Who We Are

About The Council

Havering is currently undergoing significant change that will see the face of the borough transformed. We are London’s next big opportunity and have a vision for ‘Making a Greater London’.

With new housing and leisure developments, expanding transport links such as Crossrail, and other large-scale regeneration programmes, Havering is being put firmly on the map and attracting new residents, businesses and visitors.Spearheaded by the impending introduction of the Crossrail, we’re experiencing a time of momentous growth. Our agenda is focused around Havering’s communities, places, opportunities and connections. With our developing culture and leisure offer, quick links into London, high quality homes, extensive town centre regeneration programmes and our award-winning parks and open spaces, we want Havering to be the next great place to live, work and visit in London.

Our social care services are no different. We have high expectations for our service, and that translates into expecting nothing but the best for our residents. Adult Social Care is proud of its workforce, and what we do,  We have filled each team with dedicated professionals who work with empathy, sensitivity and determination – placing the needs of the service user at the centre of everything we do.

Needless to say, we take a huge amount of pride in the work that we do. The standards that we hold so dear can only be upheld by the very best people – those with drive, determination and ambition. If this sounds like you, we have no doubt that you’ll fit in well here.

What People Say

Working for Havering has provided a great platform for me to further develop my practice as a social worker. Support received increases confidence allowing room to explore strengths and areas of development to reach my full potential.

Sirita Smith

If you are looking to work for the local authority who truly cares for their employee’s wellbeing and helps them to achieve their long term career goals then “Havering” is the only place to be.

Narinder Paik

I have worked for Havering for 25 years now, starting as a carer, then progressing. I was lucky enough for Havering to support me through the Social Work Degree.

Each team  I have worked in has always been very supportive and understanding and each manager has been encouraging to improve my knowledge. They will also try and support you if you have caring obligations. A good place to work.

Lynne Guilfoyle

I like working for Havering. I feel well supported by my managers and the team as a whole. I have benefited and been supported to successfully complete the ASYE and other training, and am looking forward to further post qualifying development opportunities.

Katrina Cook
About You

Who We Are Looking For

We pride ourselves on being a service that welcomes innovation to improve services to our community and the care and support they receive. We require people in our workforce who have a flexible, open minded attitude and are able to embrace and champion new ways of working.

We place a huge emphasis on personalised care and strengths based approaches that promote independence. We strive to find ways to support our social workers to spend more face to face time with the community we serve and less time completing paperwork, thereby promoting the kind of social work practice that is good for our residents and good for our staff, and that delivers more creative interventions.

Therefore, we are looking for people who work with passion and drive to achieve positive, sustainable results for the people of Havering.

The London Borough of Havering believes in providing a supportive and nurturing environment for social care staff to consolidate and develop their learning, whilst providing a platform for on-going career progression. We are a borough that values and invests in our workforce in order to deliver better outcomes to our community.

Does this resonate with you? If so, we look forward to receiving your application!

Training

We value training and development here at Havering, for all adult social care professionals, whether that be social work, occupational therapy, care assessor, OT assistant, or day opportunities support worker.

Those that join us do so safe in the knowledge that they will learn new skills, progress in their careers and further establish themselves as outstanding professionals.

We have set out a clear aim to become a centre for social work learning and excellence, an authority that is recognised as the ‘go-to teaching borough in east London’, if not the entire capital.

The launch of our social work academy will play a key role in the development of social work professionals at all levels. Whether it’s taking recent graduates through their ASYE year or guiding new leaders into their first management roles, our academy will provide comprehensive and effective training for everyone throughout our Adults Services.

Our Children’s Service has also received additional funding from the Department for Education (DfE) as an innovation grant to further support our innovative approach to learning and development.  Adult Social Care is working closely with Children’s Services around the innovation work and making the most of opportunities around learning and working together

Our ability to grow people from within and develop already talented professionals is what makes us special. This is why we continue to put significant investment into training and learning, supporting the continuous professional development of our staff.

If you are looking to develop your own knowledge and skills then Havering could be just the place for you.

Our Offer

At Havering, we are only looking for the best – the commitment we have made to our residents requires dedication, hard work and the upmost professionalism.

In recognition of the weight of our expectations, we have put together a fantastic benefits package.

Not only do we offer highly competitive salaries but we also offer some fantastic benefits.

We provide access to comprehensive training programmes to support professional development and career progression.

We are also able to sponsor non-European Economic Area migrants looking to train and work in the UK – providing the role is on the skills shortage occupation list.

Benefits

Annual Leave

Generous annual leave entitlement

Cycling

We participate in the Cycle To Work scheme

Car Pooling

We run a Car Pool Scheme

Fitness

We offer reduced gym membership

Childcare

We offer childcare vouchers

Education

Get discounts on adult education courses

Car Loan

We offer a Car Loan Scheme

Pension

Local government pension scheme

What We Do

Projects

Better Living: 3 Steps Forward

‘Better Living’ is transforming the way we work with residents who contact us.  This strengths based approach focuses on supporting service users in leading independent lives, maximising  available resources within the family and wider community, thereby offering support packages only after all other options have been explored. This model is in the true spirit of promoting independence, whereby we encourage our residents to live, wherever possible, free from any external influence and control.

The Better Living model in Havering is designed to improve relationships between social care professionals and those in need of support, whilst also developing better connections with our community partners. Better Living sets out a framework for the ‘three conversations’ designed and tailored to emphasis strengths, whilst also identifying and meeting the individual’s needs, hopefully, in more creative and resourceful ways.

The three conversations are:

Conversation 1:  Listening and connecting

This step focuses on understanding the individual and finding ways, together, that promote independence by connecting them with resources that enable them to solve problems and overcome current obstacles and challenges. It is based on understanding assets and strengths within the family and community, through listening to what the individual would like to achieve and exploring what connections can be facilitated to make that happen

Conversation 2: Working intensely with people in a crisis

When an individual is at risk (such as in an emergency), this conversation focuses on what needs to change to make them feel safe and regain control. This intervention can be creative and could include short term intense support designed to enable the individual to regain independence and develop long term sustainable solutions.

Conversation 3: Building a good life

This conversation integrates conversations 1 and 2 building on resources and connections already made. This conversation can include implementing a personal budget that meets the identified needs and outcomes, enabling the individual to achieve a more holistic approach to their care and support, drawing upon all resources available.

The London Borough of Havering is committed to making our borough a place where people feel proud to live, inspired to work and an attractive place to play, that can hold its own against other London Boroughs. Better Living is part of that commitment to make Havering a Greater London.

Localities

On the ground key to the delivery of our accountable care system is our Locality working, and we have co-located our social care assessment teams with community health services already.  We are gearing up now to expand the model.

Our Havering Localities model is based upon the key principle of organisations working together to manage common resources to improve the health and wellbeing of a geographically defined population of circa 80,000. This proposal builds upon the current locality model which has seen the community adult social care staff integrated with community health staff in 4 locations across the borough. Our ongoing health and social care system wide programme of work will expand the current model to include other key services such as housing, pharmacy, voluntary sector, employment and welfare presenting as more joined up service with stronger inter professional and multi agency relationships.

The proposed model is designed to radically alter the way that residents access health and wellbeing services across Barking & Dagenham, Havering and Redbridge. Prevention will be the bedrock of the model, with a focus on early intervention and support at the point where it is the most beneficial to individual, family or community.

Integrated rehabilitation and reablement

The Havering Reablement service is currently provided by the North East London Foundation Trust (NELFT) and was commissioned to be fully integrated with their Rehabilitation service to provide a more coordinated streamlined approach to recovery. NELFT are commissioned to deliver joint assessments, care planning and MDTs and coordinate visits to ensure the services work in partnership to achieve the best possible outcomes for the service users.

Building on the progress with the rehab and reablement service, further changes to the intermediate care pathway are required to ensure all services are appropriately integrated to further reduce duplication and fragmentation in the system. The Intermediate Care programme for 17/18 is focused on the design and implementation of a full intermediate care tier including services across health care, social care and the voluntary sector.

Accountable Care System

We work closely with our health and social care colleagues in Barking and Dagenham and Redbridge, including being selected as an accountable care system pilot area in December 2015. The last couple of years has seen us work tirelessly to deliver our vision – in a complex system, including working across North East London on the sustainability and transformation plan.

We are currently  developing for an Accountable Care System which would make best use of the resources available to us, and improve outcomes for local people.  The fundamental principle of an ACS model is one where commissioners set out a suite of outcomes for the collective providers to deliver against; there is much less detailed specification of service by the commissioner and this will enable the providers to build a service that is freer to be flexible and adaptive to changing conditions.

One of the key principles for an accountable care system to work is how providers (hospitals, GP’s, social care providers and our team) work together.  A provider alliance has been established and will be given freedom within the overall financial envelope to ensure that efficiencies can be made which free up resources to invest in further, ideally more preventative, services. Three pilot areas will test the principles of the new provider framework, initially in shadow form. The three areas are the Intermediate Care pathway, Special Education Needs  services and the diabetes pathway.

Home First

Havering is implementing a ‘Homefirst’ model of discharge with Barking & Dagenham and Redbridge health and social care partners. Homefirst  sets the principle that no long term decisions are made whilst someone is in an acute setting. Patients are assessed for suitability to discharge as soon as they are medically stable and an assessment of need is completed in their home environment instead of whilst they are in an acute bed.

Havering Adult Social Care has supported this implementation by commissioning the new Integrated Reablement service (mentioned above) to support this model of discharge and assess service users in their own home within 24 hours to determine the level of care required for the recovery period. Having Adult Social Care is also working in partnership with the Barking Havering and Redbridge NHS Hospital Trust’s acute therapy teams to revise referral pathways to remove duplication and ensure a more streamlined approach.

Meet The Teams

Adult Social Care Teams

Havering Adult Social Care works with anyone aged 18 years old or over, who has care and support needs.

We provide a wide range of support, including information, advice, guidance and sign posting, as well as, frontline assessment and social work/occupational therapy services.

We have a specialist Front Door service that works with residents the first time they come in to contact with adult social care. From early 2018, our Front Door will work very differently with residents, providing a more responsive service designed to support residents with short term interventions and do it quickly, so that residents know what they can expect in the short and long term from us.  It won’t just about providing information and advice or passing the ‘case’ through to an assessment team for further work.  It will be about getting it right first time – and working positively with our residents about their own abilities (instead of their deficits), and focussing on their family, social and community networks (instead of being assessed for a service). This doesn’t mean people who needs support won’t get it, it’s about thinking differently with residents the kind of support they get from not only us, but their families and communities.

Our Integrated Locality Teams

How many times do the same questions get asked of residents who come into contact with a social care worker or a community health worker? From the most simple of questions such as date of birth and address, right through to what residents can and can’t do for themselves. Year after year residents in Havering and elsewhere talk about the frustration of having to repeat their story over and over again and ask themselves, do we not talk to each other?!

We’ve not cracked this chestnut completely yet, but we’ve definitely started the journey! We have integrated health and social care teams based in four health centres across the borough. Working closely with community health services means that we are able to provide a more holistic, joined up approach in our work with residents that ensures better care, helps to minimise risks and improves the experience of individuals.

Our Community Learning Disability Team (CLDT)

Having a learning disability can mean feeling part of a community and doing the things that most of us take for granted like education, work and play isn’t always easy.  Our Community Learning Disabilities Team is determined to support people who need services to live their lives to their fullest potential.  Our team is integrated with health, so we are able to bring in the right clinical support when it is needed, including where people may have additional needs such as physical and/or sensory disabilities, speech and language difficulties, challenging behaviour or epilepsy.

The strong partnership working between Havering Adult Social Care and North East London NHS Foundation Trust (NELFT) means that our clear priority is to provide and commission high quality health and social care for adults with learning disabilities within our integrated multidisciplinary team.

Our Joint Assessment & Discharge Service

Did you know that 48% of people over 85 die within one year of hospital admission? Have you heard that 10 days in hospital leads to the equivalent of 10 years in ageing in the muscles of people over 80? If you had 1000 days left to live how many would you chose to spend in hospital?

Being unwell in hospital is distressing and stressful. Most people just want to get home, back to their own space, their own bed, and their own cooking! Spending too long in a hospital bed is not good for anyone, especially as we get older.

Based in our local acute hospitals (Queens and King George, part of Barking Havering and Redbridge University Hospitals NHS Trust), is our multidisciplinary, multiagency Joint Assessment & Discharge Team.  Our team has staff from Havering, the London Borough of Barking & Dagenham, our community health provider (North East London Foundation NHS Trust) and the hospital trust itself. It’s a busy environment, there is no doubt of that, but the social workers and nurses that sit within the team, work with residents across Havering and Barking & Dagenham who need support to get out of hospital.  Our first priority is to support people getting home, as who really wants to take decisions about long term residential or nursing care from a hospital bed?

Sensory Service

What is it like to have a sensory disability – whether than be from birth or due to disease or trauma – and how can we support people to maintain or regain their independence when they have a visual and/or hearing loss that affects their day to day life?

Our Sensory Team supports individuals to find solutions to challenges being faced and offers tailored information, advice and guidance. We can support with: specialist training, such as mobility and orienteering training or hearing aid management training; assistive equipment, to help individuals make the most of residual sight or hearing such as a TV listener or specialist lighting; minor adaptations around the home, such as tactile markings on the cooker or use of contrasting colours around light switches.

The Sensory Team prides itself on really listening to individuals about their strengths and aspirations as well as areas they might need support with.  Our service wants people to be as independent as they possibly can.

Day opportunities

Most everyone likes to be involved in things that bring them together with other people, be that school, work, or socialising with friends. Why would having a disability or getting older mean that you or I are any different?

Where it fits the bill, we either commission or offer a range of activities for our residents.  An individual may be supported to access volunteering, leisure or work-related opportunities, education classes, college and other activities connecting residents with friends and family

In addition, we offer day opportunities located within specialist centres and community based activity programmes designed for each individual depending on their interests. Our internally offered day opportunity services are available for people according to their assessed support needs and are for those residents whose care and support needs (including providing their informal carers with a break) are particularly high

The best support money can buy

What would you want if you needed or started to need help to manage your house, or indeed yourself? You’d probably want support from people you can get to know and start to trust. You’d probably want services of a high quality, from friendly and committed staff, who treated you like, well, a human being.

In Havering we don’t provide services directly anymore (other than some day opportunities), so we continue to put a huge amount of effort in ensuring that services commissioned for our residents strive for and maintain quality.  Whether it be home care, residential or nursing care, or availability of services to buy via a direct payment, we work continuously with our Joint Commissioning Unit to make sure where it is needed, we have the right care at the right time for our residents.

Living Here

Standing as one of the largest boroughs in London, Havering has so much to offer residents, workers and visitors alike.

Our largest town, Romford, has become an increasingly popular destination but you’ll find affordable housing, great schools, stunning nature and thriving culture throughout the borough.

Significant development is changing the face of Havering for the better but our unique character will be retained throughout.

There is so much to discover here, but don’t just take our word for it. Find out for yourself.

Getting Around Havering

Havering has never been better connected – both within the borough and with our neighbours and the rest of the country.

We have always had fantastic connections through our bus and train services and as we continue to grow, we will continuously look at ways that these can be expanded.

The highly anticipated Cross Rail system is set to revolutionise the way that our residents can travel in and out of central London.

Our fantastic road system not only makes getting around the borough incredibly easy but also provides simple access to the nearby motorways.

Whichever way you get around, you’ll find travel in Havering to be as easy as can be.

Getting Around Havering